Reviews for Puget Sound Hearing Aid & Audiology by AudioNova

Everyone is so nice!

Highly Recommend This Company. Every one is very helpful. Great price on hearing aids .

excellent service

Great service & feedback from Mary was very helpful.Due to her concerns & care we have a follow up appt with Our ENT.

Great service

Appreciate the service on fixing my hearing aid

Great customer service. Took time to show me everything and answer all my questions. Very knowledgeable.

Drop-in hour is a nice service

Loved the Everett, Wa office, the ladies there are very nice and wonderful to deal with. HOWEVER, I took a BIG star off because it is IMPOSSIBLE to reach them by phone. I very much dislike this call center. Both options send you to the same people at the call center (which is dishonest) and they are not friendly. I had to resort to lying to get them to send me into MY own office just to speak with MY own specialist. For example: I call in and go through the BS of pushing the buttons (why? when you're sending me straight to the same place?) anyway...the call center answers and when I say, I need to be transferred to the Everett office." They say, "are you a current patient?" (What does it matter) "Yes." (I should immediately be transferred) Then I get, "Are they expecting your call?" (What? Am I not allowed to call unless they are sitting there waiting for me to call them?) So I lied and said "Yes" and felt like a complete idiot for doing so. Look...I'm paying thousands of dollars for sensitive pieces of equipment and I'm going to think up new questions as time goes on. I want to be able to easily speak to Anne, my specialist...not 3 different people in the call center. I haven't made a relationship with them, they don't know me and I abhor having to explain my situation again and again. This needs to change. If you want to have a call center for new patients for scheduling, that's 1 thing...but you need to seriously change your set up you have now. It's not tenable.

Excellent service for first visit

Wonderful, caring customer service.

Dr. Silva was great. Thanks for you help.

Great service

Not having a hearing test in many years, Mary explained about hearing aids and they can do now. She has excellent customer service skills which made me more comfortable. Thank you for taking the time to open my eyes to the new world of hearing aids.

Friendly, personalized, individual service. No high pressure sales. However, I feel that I need to do a lot of research in order to figure out where to go from here, since this test was a significant change from the last time and due to the cost and insurance limits. I'd advise patients to bring the last one or two results from previous tests, which I did not, especially if checked elsewhere. I'd suggest PSHA&A to have a list of what each feature means for the four alternatives provided. I asked for a list, and the list provided only covers a few, but not easy to understand. I'd also suggest that PSHA&A factor in the patient's lifestyle. Example: if they're working or not, do they go out in public a lot, do they get a lot of phone calls, do they listen to music. This weighs heavily on whether to pay thousands of dollars or not. The issue of fragility of the product vs. the expense weighs heavilty as well. Also, each place's test is slightly different, so prefacing the test with what to expect would be helpful. I'd suggest varying the number of beeps and the intervals for accuracy.

Very courteous staff. I felt that Dr. Silva understood my concerns and was diligent about addressing my needs.

Great staff, helpful with insurance questions. The hearing test was done and the she explained each step.

Great service

Great service. Thank you.

The issues I was seen for were mostly resolved. The software for my hearing aids needs some help, which doesnu2019t involve the office that I was seen at.

Pleasant representative!

Just what we needed.

Dr Silva is the best. Sheu2019s taken care of my sonu2019s hearing issues, and now mine. I would recommend her to everyone! Just canu2019t get better care!

when to try my first aids and was so happy with the difference. All our question were answered were answered, so far so good.

Everyone was really nice and very helpful.

Great customer service, kind, and professional.

Great people to work with. Anne is so helpful

Questions answered and great service.

It was a great experience. The hearing aides are working great so far!!

whole experience was great

Wonderful customer service and the doctor was so good at explaining each step of the exam and next steps. This helped ease my anxiety considerably!

Everyone was nice. Just wish they carried the hearing aids in fun colors

Good on time

Great experience ordering hearing aids

Quick and efficient. Very professional.

Excellent customer service

I was so happy to hear clearly following your help.

Excellent